1. General Overview
Our digital productsâincluding scripts, MLOs, vehicles, characters, outfits, maps, etc.âare delivered instantly via download links or portals. Because they are non-tangible and irrevocable, we do not offer refunds once the files have been downloaded or accessed.
2. Exceptional Circumstances
Despite our no-refund policy, we understand issues can arise. We may consider issuing a refund or replacement on a case-by-case basis, only if all the following apply:
You contact us within 10 days of purchase.
You report a critical, verifiable issue (e.g. broken files or non-delivery) that we cannot resolve after troubleshooting.
The fault is caused by the purchased itemânot by your server setup, other scripts, host, or misconfiguration.
3. Duplicate Orders & Non-Delivery
Refunds may be granted if you:
Accidentally purchased the exact same item twice (verified duplicate).
Did not receive the download link or files despite purchase and waiting up to 48 hours after contacting support.
4. How to Request a Refund
Contact our support team within 10 days.
Provide details: order number, purchase date, and issue description.
Weâll work with you to resolve the issue. If unresolved and eligible, weâll process a refund.
Refunds are issued to the original payment method (credit card, PayPal).
Youâll be notified of the outcome within 5 business days.
5. Non-Refundable Situations
Refunds will not be issued for:
Change of mind, accidental purchase, or âdoesnât fit your server themeâ.
Incompatibility with your server, VPS, host, or other mods.
User configuration errors or lack of technical knowledge.
Violation of our Terms or unauthorized sharing.
Requests made after 10 days from purchase.
6. Support & Resolution
We pride ourselves on excellent service. Our team is available to support installation, configuration, and usageâfree of charge and for life.
7. Chargebacks & Disputes
Initiating a chargeback without contacting us first may result in:
Voided license.
Loss of access to products.
Suspension or ban from future sales.
Permanent removal from store access.
8. Policy Updates
We may update this policy at any time. All changes take effect immediately upon posting. By purchasing from us, you agree to the terms in effect at the time of purchase.
In summary: All digital sales are final, but weâll assist thoroughly. If a serious fault occurs and isnât fixed, weâll happily refund within 10 daysâso long as you reach out promptly, provide details, and follow our support procedures.